Corporate Pet Relocation, Handled Like the Rest of the Move

Engagement is built around a single point of contact. When you set up a corporate account, you get a dedicated account contact at PAX who owns your moves end to end — not a general queue. HR or the mobility lead initiates a move with the basics (employee name, origin and destination, pets, rough timeline); the account contact takes it from there and coordinates directly with the employee for the operational details.

The employee experiences a managed service, not a DIY scramble: PAX collects pet details, builds the trip plan, schedules pickup and delivery around the family's move dates, and runs the transport. HR's involvement is limited to authorizing the move and receiving updates — you are not in the middle of crate logistics.

We respond to a new corporate move request within 24 hours with next steps. The model is designed to drop into an existing relocation timeline, not to add a separate project HR has to manage.

Many companies don't run relocations directly — they run them through an RMC. PAX works as a vendor within RMC workflows. The pet leg becomes a managed service line the RMC can initiate, track, and bill through, the same way it handles household-goods or temporary-housing vendors.

Practically, that means the RMC's relocation consultant can hand the pet portion to PAX with the move file, we coordinate the operational detail directly with the relocating employee, and we report status back to the consultant so the pet leg shows up in the same move dashboard as everything else. We can complete standard vendor onboarding and provide the documentation an RMC's vendor-management process requires.

Whether you engage PAX directly or through your RMC, the operational service the pet receives is identical. The difference is only in who holds the contract and the invoice relationship.

The employee should not be paying out of pocket and filing an expense report for their dog. PAX invoices the company or the RMC directly. We set up a corporate account, work against a PO or account reference where you use one, and issue itemized invoices that break out the trip so finance and the relocation budget can see exactly what was provided.

Itemization matters for relocation accounting and for any tax or gross-up treatment your mobility policy applies. Every invoice separates the base transport, any breed or special-care surcharges, and any additional services as discrete lines — the format relocation finance and your tax team expect. We are a pet transport company, not tax advisors; we provide the documentation, your mobility/tax team applies your policy.

Billing terms and account structure are arranged when the account is set up. Direct corporate billing is the default for corporate and RMC accounts — the employee is the passenger's owner, not the payer.

The complaint mobility teams have about most vendors is having to chase them for status. PAX reports proactively. Your account contact provides move status to HR or the RMC consultant at the key points — booked, scheduled, in transit, delivered — so the pet leg is visible in your move tracking without anyone calling to ask.

The relocating employee gets the operational visibility directly: live GPS tracking and check-in photos at every rest stop, plus direct contact with the driver during the trip. HR doesn't need that granularity; HR needs to know the leg is on track and completed, and that is what we report up.

If a date moves — and on relocations, dates move — the account contact adjusts the plan and communicates the change to both the employee and your team. The default is that you hear about a change from us before it becomes a problem.

Funding the pet leg only protects the relocation if the transport itself is sound. The corporate offering is the same premium service PAX runs for every customer — there is no stripped-down corporate tier.

Every trip is a single driver in a single climate-controlled vehicle, the same driver from pickup to drop-off, with no relay hand-offs and no other customers' animals in the vehicle. PAX is USDA Class T registered (certificate on file). Every driver clears a full criminal background check — not just a motor-vehicle report — plus reference checks, and is trained by an existing PAX driver before running a trip solo. Every driver is Red Cross–certified in animal first aid. Every trip has live GPS tracking and check-in photos at each rest stop, and breed-specific safety plans (temperature, altitude-aware routing, rest cadence) are built before the trip is booked.

For a duty-of-care-conscious mobility program, that standard is the point: the company can answer how the employee's animal was handled, because it was handled by a vetted, single, accountable driver under a documented plan — not pooled into a relay or matched off a gig app.

Relocating families frequently have more than one pet. One flat PAX fee covers up to five pets from the same household on the same route — multi-pet does not multiply the line item. Bonded pairs typically travel in the same vehicle with appropriate crate separation; mixed-species or unbonded combinations may need separate arrangements, which the account contact plans up front.

For programs relocating multiple employees — a team move, an office consolidation, a recurring relocation volume — the single-account-contact model scales: one relationship, consistent service and reporting across every move, and invoicing consolidated the way your finance team prefers. Tell us the expected pattern when the account is set up and we structure around it.

Starting a move takes very little from HR: the employee's name and contact, the origin and destination, the number and type of pets, and an approximate timeline. Approximate dates are fine to begin — relocation dates are rarely final early, and the plan is built to absorb that.

To open a corporate account or run a first move, use the contact form and include your company name in the company field, or note that you're an HR / global-mobility / RMC contact in the message. That routes the inquiry to account setup rather than the standard consumer flow. We respond within 24 hours with next steps, account structure, and what we need to begin.

If you have an active relocation with a pet leg that hasn't been solved yet, that is the most common way programs start with PAX — one move that needed to not fall through, handled properly, becomes the account.